Payment & Delivery
We hope you have enjoyed your online shopping experience with Battery Finds. Please read below for more information about our payment and delivery.
Payment
Currency unit: US Dollar
Battery Finds accepts Visa, MasterCard, American Express, and Discover credit cards. Additionally, we can process orders with a prepaid check or wire transfer.
Pay By Credit Card
Shipping & Delivery
Shipping fee
FREE shipping on all orders
BatteryFinds Oversea Warehousing
United States
437 N Baldwin Park Blvd #AD2293 City of Industry CA CALIFORNIA; Zip Code: 91746
Canada
159 Don Hillock Drive, Unit 1 Aurora, Ontario, Canada; Zip Code: L4G 0K2
Germany
Alfred-Dengler-Straße 21, Halle M, Eberswalde, Brandenburg, Germany; Zip Code: 16225
Poland(*2)
• Klonowa 48, 05-830 Kajetany Warszawa Mazowieckie Poland
• Os. Przemyslowe 7, Slubice, Poland; Zip Code: 69-100
Delivery Countries
Asia Pacific
Cambodia, Japan, Kazakhstan, Korea, Kyrgyzstan, Malaysia, Philippines, Singapore, Thailand, Vietnam, Australia, New Zealand
Europe
Austria, Belarus, Belgium, Bulgaria, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, United Kingdom
* Please note that certain regions in the UK – like the Isle of Jersey – can not be delivered at the moment.
* Please note that certain regions Spain – like the Canary Islands, hueda and Melilla – can not be delivered at the moment.
* Please note that certain regions Portugal – like the Azores and Madeira – can not be delivered at the moment.
Middle East
Iraq, Saudi Arabia, UAE
Africa
Kenya, Nigeria
North America
Canada, United States, Mexico
Notice:
- Please note that certain regions in the USA – like the Isle of Alaska, Hawaii, and Guam – can not be delivered at the moment. Our delivery methods only allow us to reach the Contiguous USA.
- Puerto Rico: Deliverable, additional shipping charges for remote areas are required, please contact us for a shipping quote.Portugal
Is your required delivery country not included? Please feel free to contact us. Please provide the shipping address and zip code to us, so that we can check the rate and service area to confirm if shipment is possible.
Our delivery time information at a glance
Total Delivery Time = Handling Time + Transit Time (+ any holidays and weekends)
Ship to USA/North America
| Warehouse | Shipping Option | Handling Time | Estimated Delivery Time |
|---|---|---|---|
| US/CA | Fedex/DHL/UPS | 1~3 working days | 3~7 working days |
| CN | By sea+Express (Fedex/DHL/UPS, Tax free) | 7~14 working days | 30 ~45 working days |
Ship to EU
| Warehouse | Shipping Option | Handling Time | Estimated Delivery Time |
|---|---|---|---|
| DE(*2)/POL | DPD/UPS/TNT | 1~3 working days | 3~7 working days |
| CN | By railway+Express (DPD/UPS/TNT, Tax free) | 7~14 working days | 45 ~60 working days |
Ship to Asia Pacific/Middle East
| Warehouse | Shipping Option | Handling Time | Estimated Delivery Time |
|---|---|---|---|
| CN | By sea/railway+Express (DPD/Toll/UPS/Fedex/TNT, Tax free) | 7~14 working days | 45~60 working days |
* The above transportation time is only the reference time of most orders, excluding inspection time or other special times, such as natural accidents, congestion, and other uncontrollable factors.
* Countries that do not appear in the table, Please Click Here to consult us for freight charges.
* Tracking status updates usually happen within 48-72 hours but if it hasn’t, don’t worry — your order is on its way and tracking will update shortly. This doesn’t mean your order is lost and it’s common for an order to remain in pre-shipment for multiple days.
The tracking status of orders shipped from China will be updated only after they arrive in the destination country and are handled by the logistics provider in the destination country.
We understand the frustration and confusion that can happen when you can’t access up-to-date tracking information for a package.
Battery Finds will track every package, please be patient.
If you are still experiencing issues, we recommend waiting a day or two before checking again.
If this continues to persist, we recommend reaching out to Battery Finds Support Team for additional support.
Shipping Notice
When you place an order, be sure to enter the correct name, address, and contact information so that we can deliver your items successfully.
If you enter the wrong address, please contact us in a timely manner. We will contact logistics personnel to solve the problem. Battery Finds orders can only be shipped to the country where the order is placed.
If you ask to change the address after the order has been shipped, we cannot guarantee that your order will be updated. In addition, you are responsible for all possible risks and expenses caused by changing the address after the order has been shipped.
Battery Finds assumes no responsibility for delayed or rejected orders due to the following reasons:
- Shipping time might be delayed for 1-2 days for transportation to remote regions.
- Delay or delivery failure because of the consignee’s actions. These actions include, but are not limited to: changing the address after shipment, entering an unknown address or wrong address, entering incorrect contact information, and refusal to receive, etc.
- Delay due to force majeure. “Force majeure” means an unforeseen, inevitable, or insurmountable objective situation and other objective conditions that cause delayed shipping, including, but not limited to: national or regional air or ground transportation system controls or interruptions (e.g., weather reasons), communication system interference or malfunction, government actions, postal administration policy changes, wars, earthquakes, typhoons, floods, fires, heavy rain, heavy fog, and other similar events.
- Aviation contraband, mobile phones, electronic products, fragile products, and other products that are not available for air freight service due to aviation security regulations.
- Shipments that are confiscated or disposed of due to a violation of transportation regulations.
- Mail and packages cannot be delivered to the consignee’s address during weekends, national holidays, and festivals.
- The consignee address is a school, unit, or residential community where the courier has no access.
Order and Logistics Tracking
Notification
After the order is shipped, you will receive a notification email.
Tracking Delivery Status of Orders
Usually, you will get the tracking number via our email about 3~7 working days after placing the order successfully.
Please allow at least 3-7 days after your order shipment notifications for tracking updates to appear. At least try again in a few hours. Some carriers can take up to 1-2 days to add your tracking information.
Inspection and Sign
As Battery Finds products are generally quite valuable, please inspect the package upon delivery. If it’s damaged or deformed, do not sign the delivery or open the package. In such cases, please contact us.
Once you (or someone else on your behalf) signs for the item, Battery Finds will consider this your acceptance of the package, quantity, and product. To protect your rights, you are highly recommended to shoot a complete unboxing video and check the items according to the packing list. If items are missing or damaged, please contact us within 24 hours after you receive the package so that we can resolve the problem immediately.
Security
Battery Finds values your privacy and will keep all information confidential. We will never sell or use your information for any other purpose than to deliver your order.
If you have any further questions, please contact us.
Email: [email protected]
Hours 9 – 6 Pm, Monday~Friday, (GMT+08:00)