Frequently Asked Questions
Do you have some questions?
Below are LiFePO4 battery cell FAQs that will cover many questions related to your home or business LiFePO4 battery, Li-ion battery, and DIY battery projects. Of course, you can also speak to one of our dedicated team members today at [email protected].
Battery Finds experts are here to help you!
Order
Your order can be canceled/changed if you contact our customer service before it is shipped. Once your order has been shipped, you cannot cancel the order.
You can log into your account on our website to view your order history. You can also review order information in the confirmation email that was sent to you at the time of purchase. For further assistance, feel free to reach out to our customer service.
Whether you’re trying to find the status of your order or if you’re trying to catch all those sweet deals, being in the loop is super important! Check out these tips to make sure you’re receiving all of our emails.
- Your Email (gmail, yahoo, etc) may be marking our emails as Junk or Spam mail. To stop this from happening, please add ‘[email protected]’ ‘[email protected]’ to your email address book.
- Make sure you typed in the correct email address when you signed up with us. Our team can double check this information for you!
No need to worry, unfulfilled just means your order is processing and has not yet shipped! Once your order ships, it will be marked as Fulfilled/Shipped. You'll receive an email with tracking once this happens!
If your payment has been declined, then you'll need to double check your payment information and place your order again. We aren't able to reinstate an order once the payment has been declined. You also can contact our customer service, include as many details as you can about the issue (including any error messages you receive), and we'll try to resolve it as soon as we can.
Delivery & Shipping
Delivery Countries
Asia Pacific
Cambodia, Japan, Kazakhstan, Korea, Kyrgyzstan, Malaysia, Philippines, Singapore, Thailand, Vietnam, Australia, New Zealand
Europe
Austria, Belarus, Belgium, Bulgaria, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, United Kingdom
* Please note that certain regions in the UK – like the Isle of Jersey – can not be delivered at the moment.
* Please note that certain regions Spain – like the Canary Islands, hueda and Melilla – can not be delivered at the moment.
* Please note that certain regions Spain – like the Azores and Madeira – can not be delivered at the moment.
Middle East
Iraq, Saudi Arabia, UAE
Africa
Kenya, Nigeria
North America
Canada, United States, Mexico
Notice:
- Please note that certain regions in the USA – like the Isle of Alaska, Hawaii, and Guam – can not be delivered at the moment. Our delivery methods only allow us to reach the Contiguous USA.
- Puerto Rico: Deliverable, additional shipping charges for remote areas are required, please contact us for a shipping quote.
Is your required delivery country not included? Please feel free to contact us or email [email protected]. Please provide the shipping address and zip code to us, so that we can check the rate and service area to confirm if shipment is possible.
Standard orders are normally processed and ready to ship within 3-7 business days.
Once fulfilled we send an auto-email w/ tracking to you. 14+ business days w/ no tracking email? Check your spam folder + check your account email for accuracy.
NOTE: Batteries (hazmat) ship slower and must go GROUND all the way. Plz be patient.
A shipping confirmation with the tracking number is sent to your email as soon as your order's label is printed. This means that your order has been picked up by our shipping carrier and your tracking number will update as soon as the shipping carrier scans your order in.
Tracking:
All international orders can be tracked through this link here
Tracking status updates usually happen within 48-72 hours but if it hasn't, don't worry — your order is on its way and tracking will update shortly. This doesn't mean your order is lost and it's common for an order to remain in pre-shipment for multiple days.
For packages shipped from China, logistics information updates may be delayed, and sometimes the carrier only updates logistics information after the package arrives in the destination country or region. Battery Finds will track every package, please be patient.
If you are still experiencing issues, we recommend waiting a day or two before checking again.
If this continues to persist, we recommend reaching out to Battery Finds Support Team for additional support.
For partial product and bundle shipments, we may distribute them separately. Please wait patiently for a while. If you are concerned, you can also contact our customer service to inquire about the relevant logistics information.
While we are not able to provide free shipping on any of our products destined for Puerto Rico. We do ship by UPS Ground or FedEx International which will arrive on the Island and be delivered to the shipping address provided.
For actual shipping rates please contact us at [email protected].
Payment
We settle our account in US dollars. If you need to settle in another currency, please contact our support team.
PayPal allows payment through credit cards, bank accounts, buyer credit, or PayPal account balances.
Please refer to:PayPal Credit Card Checkout demo
If you are experiencing error messages when making a payment, please make sure you've entered all of your card information correctly. If you continue to receive the payment error message, you will need to contact your bank or card issuer.
To protect your security and privacy, your bank cannot provide Jackery with information about why your payment was declined. Please contact your bank directly to resolve these payment issues.
To determine why your payment was declined - please consider the following factors and contact your bank for more information if necessary.
① Have you exceeded your credit limit?
② Did you correctly enter your credit card number, credit card expiration date, billing address and phone number into your account?
③ Did you make purchases that exceed your normal spending limit? Some banks will block transactions for security reasons.
④ Does your card issuer have special policies, regarding electronic or Internet purchases?
Battery Finds takes your personal shopping security very seriously. Every order is processed through a secured checkout system. We're always investing resources into the latest online security protection, so rest assured, you can shop safely and securely with us!
Returns & Exchanges
We take pride in the quality of our items and if it's anything less than great, we want to make it right. In case you receive a damaged or defective item, please contact our customer service and we'll try and sort it out for you as soon as possible. Make sure to include the information below:
1) Your order number
2) Product name
3) Describe the damage/defects and provide clear photos.
We always want to ensure that we get you all your faves! If we made a mistake and sent the wrong item, don't worry - we'll make it right!
In case you receive the wrong item, please contact our customer service and we'll try and sort it out for you as soon as possible.
Make sure to include the information below:
1) Your order number
2) Provide photos of the items and the package you received.
If you've received a package with an item missing, it's most likely one of two things:
1) To get your orders to you as fast as possible, some orders may arrive in separate packages. Check your shipping confirmation email to see if your order will arrive in multiple packages.
2) If you have not received your entire order by the expected delivery date, please contact our customer service so we can look into this for you as quickly as possible.
You can try to refer to the manual for the solutions or contact our customer service with the order number, the photos or the video about the quality issue.
We usually don’t cover the return cost, but if there is any quality issue with the item, kindly contact our customer service and we will solve the issue asap.
Once you submit your request for return, we will send you the return address. Please ONLY ship it to the return address that we provide, and not to the address on your original package or your return will not be received.
Due to current situations, the refund may require an additional 3-7 days to process.
Discounts & Exchanges
Only one promo code per order is allowed. This includes, but is not limited to, any special promotions, product discounts, sales, or refer a friend.
If you have any discount codes with future expiration dates, make sure to save them for use on your next order!
If your discount code isn't working, please feel free to get in touch with our customer service. Please keep in mind:
- Only one discount code can be used per order.
- Conditions of each promotion vary, so make sure you check the details provided when you receive any codes. Codes may only be valid for certain items and the majority of codes will have an expiration date or a limited amount. You should be able to find the conditions in the same place you found the code whether it be through an email or on our website.
- Some codes will only work for designated people. If you've received the code in an email from BatteryFinds, then the code may be only eligible for use with that email address. Make sure you are completing the purchase using the same email address that the code was sent to.
General
Battery Finds belogs to Dongguan Lightning New Energy Technology Co., Ltd., is located in Guangdong, China.
Product FAQs
Cells
1. Larger monomer capacity.
2. Higher stability.
3. Higher security.
4. Higher space utilization.
5. Lighter weight.
...
Both are how the battery is connected and is something you have to learn when assembling the battery.
Series connection: Connecting the positive pole of one battery to the negative pole of another battery increases the voltage of the battery pack, but the capacity remains the same.
Parallel connection: Connecting the positive pole of one battery to the positive pole of another battery increases the capacity of the battery pack, but the voltage remains the same.
There is no doubt that LiFePO4 batteries are one of the safest lithium-ion batteries out there. Due to its chemical properties and safe internal structure, LiFePO4 batteries will not explode even if they are severely damaged (such as puncture/strong knocks).
Need to do this. Compressing the battery helps maintain battery performance and can improve battery life. What's more, battery compression avoids battery bulging.
The reasons for the expansion of LiFePO4 batteries include abuses such as overcharging and overdischarging; environmental reasons such as high temperature, high humidity, and ultra-low pressure; and production process reasons.
Generally speaking, it is best not to, but it depends on the situation.
It is best not to mix batteries of different brands, because there may be subtle differences;
It is also best not to mix batteries with different degrees of old and new, because the weakest battery in the battery pack will restrict the performance of the entire battery pack;
Never mix batteries of different chemical properties, this may kill your LiFePO4 battery, although there are ways to achieve it, it is definitely not recommended for battery beginners to consider;
Batteries with different capacities can be mixed, but the premise is that both batteries are 3.2V and connected in parallel.
The most important thing is the temperature. LiFePO4 batteries are well stored at room temperature (15°C~25°C), but too low temperature may damage the battery. In an icy environment, you need to pay attention to the insulation of the battery. Alternatively, the battery can be stored in a dry and ventilated room at 50% SOC.
We understand the importance of maintaining the consistency of each cell in the battery pack, so we match and balance all cells to ensure that the internal resistance, voltage and capacity of the cells are fully matched and balanced before shipment. This process is very necessary.
In case you find that the cells are not fully balanced when you receive the goods, you can read: LiFePO4 Cell Balancing for related help.
Yes, we ship the battery with the Busbars connector and screws. Of course you can also contact us for solderless LiFePO4 batteries.
After receiving the battery, please immediately check whether the insulating layer of the battery (usually a blue film) is damaged and whether the QR code is scratched. Also use a multimeter to check the voltage/internal resistance/capacity. Be sure to charge the battery to full voltage before using it for the first time.
Typical estimated lifetimes for LiFePO4 batteries are 5-15 years or 4000 to 8000 charge cycles. A charge cycle is a cycle of use from full charge to full discharge to full charge.
● Grade A: Cells perform to manufacturer specifications.
● Grade B: Cells under-perform or have other defects.
● Grade C: Cells are used, repackaged, salvaged, or damaged.
For more details, please refer to: Grade A Battery
LiFePO4（LFP） Batteries and Other Batteries
LFP batteries and NMC batteries are both lithium-ion batteries, but the chemical properties are somewhat different.
LFP battery: The nominal voltage of the single unit is 3.2V, high safety and many cycles. The energy density is slightly weaker, suitable for energy storage projects and DIY projects.
NMC battery: The nominal voltage of the single unit is 3.7V, the safety is slightly weaker and the number of cycles is relatively small. High energy density, suitable for use as power batteries (such as electric vehicles).
Further reading: LFP Battery VS NMC Battery
LFP batteries are lithium-ion batteries, while AGM batteries are lead-acid batteries. The difference between the two is huge.
LFP battery: The nominal voltage of the single unit is 3.2V, with high safety and many cycles. Higher energy density than AGM batteries, suitable for energy storage projects and DIY projects. To a large extent, it is an upgrade of the AGM battery.
AGM battery: The nominal voltage of the single unit is 2.1V, the safety is general and the number of cycles is small. It has low energy density and is also suitable for energy storage projects. The advantage is that it is very cheap and can be bought everywhere.
Further reading: LFP Battery VS AGM Battery
When you receive your battery, please be aware that it may have a low State of Charge (SOC) due to the transportation and storage process. To ensure its optimal performance, we recommend charging the battery right away to avoid over-discharge. If you plan to store the battery for an extended period without usage, we suggest charging it to a SOC of 30% to 50% and performing maintenance every three months. These steps will help maintain its functionality and performance over time.
No. GoKWh LiFePO4 lithium batteries are not intended to be used as starting batteries but energy storage, please do not use them to start any devices.
Yes, you can charge GoKWh LiFePO4 lithium batteries with solar panels. You should size your charge controller based on the voltage and current output of your solar array setup. That will ensure that your charge controller can process and regulate the power coming from your solar panels. Take a 24V MAX. 22 amps output solar system as an example, you need a solar charge controller that can handle 24 volts and 27.5 amps (125% of your max current output).
Battery BMS / Balancer
Can not. BMS is an important component to ensure battery performance and safety. Without the support of BMS, LiFePO4 batteries may be overcharged/overdischarged, which will cause battery damage.
A battery management system (BMS) is a device that manages a rechargeable battery (battery or battery pack). It can monitor the state of the battery to obtain calculation data to protect the battery. For example, it can prevent the battery from overcharging/overdischarging/overcurrent, and it can also provide battery balancing to a certain extent.
The BMS can monitor the battery status represented by various items.
1. Voltage: The total voltage, or the voltage of a single cell.
2. Temperature: The average temperature, or the temperature of a single cell.
3. State of Charge (SOC) or Depth of Discharge (DOD): Indicates the charge level of the battery.
4. State of Health (SOH), various defined measures of the overall condition of the battery.
5. Current: The current flowing into or out of the battery
BatteryFinds has its own factory to design and manufacture high quality BMS for all types of Lithium battery packs. We test each BMS before shipping and promise that the BMS is fully functional and secure.
As a device to ensure battery safety, BMS must have high safety level.
The balancer is an important accessory in the battery pack. The balancer can balance the charge of each cell in the battery pack for a long time, ensuring that the battery pack can maintain performance for a long time. If you don't use a balancer, you need to rebalance every once in a while, which will consume a lot of your time.
Recycle
Yes, LiFePO4 batteries are recyclable. LiFePO4 batteries contain things like copper, cobalt, and nickel, as well as rare earth, of which up to 96 percent of them can be recovered. So By recycling, we can reuse these materials less stress is put on the environment.
1. Conserve the non-renewable resources
2. Lower manufacturing costs
3. Reduce the quantity of material going into landfills
4. Less of the associated environmental harm
5. Avoid Potential Fire Hazard
6. Create new jobs
...
First tape all LiFePO4 battery terminals to prevent them from discharging power. Then put them in the nearest battery recycling bin. Or you can go to an electronics hardware store/battery recycler for help.
Earth 911 database and Call2Recycle to find battery recycling drop-off centers near you.